Feedback – How valuable is it?
Wherever you go these days you are asked to fill in feedback questionnaires.
We have no idea what use they are to other people, but to us they are very important. They enable customers to get any issues off their chest, they help us to be sure we are somewhere close to target on satisfying their needs and they enable us to elicit recommendations from satisfied clients.
Last, but by no means least, they help us understand what we can do better to meet customer expectations and continually improve our client experience.
That’s what it means for us, but we would like to hear how you view feedback questionnaires – what do you see as valuable feedback, how do you put that feedback to good use, how do you elicit your feedback?
We would love to hear from you!